Privacy Policy

Information we collect

• Account details such as name, phone number, email, and delivery addresses.
• Order history, payment status (we do not store full card details — payments are processed by Razorpay).
• Device and app information needed for push notifications, crash reporting, and security.
• Precise location when you grant permission — for delivery tracking (customers / riders) and discovering nearby restaurants.

How we use information

• To create and manage your account, place and fulfil orders, and provide customer support.
• To assign delivery partners, show live order status, and improve reliability of the marketplace.
• To send transactional messages (OTP, order updates). Marketing messages only where permitted.
• To detect fraud, enforce our terms, and keep the platform safe.

Sharing

• Restaurants receive the order details they need to prepare your food.
• Delivery partners receive pickup / drop locations and contact info required for the trip.
• Service providers (hosting, maps, payments, analytics, crash reporting) process data under contract.
• We do not sell your personal information.

Retention & security

• We keep account and order records as long as needed for operations, legal, and dispute resolution.
• Access is role-restricted. Tokens and credentials are transmitted over HTTPS.
• You may request account deletion or data access by contacting support; some records may be retained where required by law.

Your choices

• You can update profile and address information in the app.
• You can revoke location or notification permissions in your device settings (some features may stop working).
• Contact us to correct inaccurate data or ask questions about this policy.

Contact

Questions about privacy? Email flavourssupport@gmail.com.