Terms of Service

The service

• Flavours operates a marketplace connecting customers, restaurants, and delivery partners.
• Restaurants prepare food; delivery partners transport orders; Flavours provides ordering, payments, and coordination tools.
• Availability depends on city coverage, restaurant hours, and partner capacity.

Accounts

• You must provide accurate information and keep credentials secure.
• You are responsible for activity under your account.
• We may suspend accounts that violate these terms, applicable law, or create safety risk.

Orders & payments

• Prices, fees, taxes, and estimates are shown before you confirm an order.
• Payment is processed by Razorpay (or cash on delivery where offered).
• Restaurants may accept or decline orders based on capacity and item availability.
• Cancellations, refunds, and disputes follow in-app policies and payment provider rules.

Delivery partners & restaurants

• Partner apps have additional onboarding, document, and conduct requirements.
• Partners must comply with food safety, traffic, and local regulations.
• Payouts are subject to completed eligible orders and platform settlement schedules.

Acceptable use

• Do not abuse the platform, attempt unauthorised access, or interfere with other users.
• Do not place fraudulent orders or misuse promotions.
• Do not harass restaurant staff, riders, or support.

Liability

• Food quality is the responsibility of the restaurant preparing the order.
• Delivery timing depends on traffic, distance, kitchen load, and weather — estimates are not guarantees.
• To the extent permitted by law, Flavours is not liable for indirect or consequential losses.

Changes

• We may update these terms as the service evolves. Material changes will be reflected on this page with a new date.
• Continued use after updates means you accept the revised terms.

Contact

Questions about these terms? Email flavourssupport@gmail.com.