Delivery Policy

Service area

• Delivery is available only in cities and neighbourhoods where Flavours is live. Your address must fall within a restaurant's delivery radius to place an order.
• Coverage expands over time. If your area is not serviceable, try a different address or check back later.

Delivery fees & minimum order

• Delivery fees and minimum order values are shown before you confirm checkout. Fees may vary by restaurant, distance, and demand.
• Small-order or surge fees, if applicable, are displayed transparently on the checkout screen.

Estimated delivery time

• We show an estimated arrival time based on kitchen prep, rider availability, distance, and traffic.
• Estimates are not guarantees. Delays can occur due to weather, road conditions, restaurant load, or rider shortages.
• You can track live status in the app once a rider is assigned.

Handover & OTP

• For your security, some orders require an OTP at delivery. Share the code only with the assigned Flavours delivery partner.
• If nobody is available at the delivery address, the partner may attempt contact by phone. Repeated failed handovers may result in order cancellation per our refund policy.

Food quality & packaging

• Restaurants are responsible for preparing food safely and packaging it appropriately.
• Flavours coordinates delivery logistics. Report spillage, tampering, or temperature issues promptly via in-app Help.

Contactless delivery

• Where supported, you may add delivery instructions in the app (e.g. leave at door). Riders will follow instructions when safe and practical.
• You remain responsible for providing an accurate address and being reachable by phone.

Contact

Delivery issue? Email flavourssupport@gmail.com or use Help in the app.