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Refund & Cancellation Policy

Last updated: 27 July 2026. This policy applies to orders placed through Flavours apps and website.

Customer cancellations

  • You may cancel an order from the Track Order screen while the restaurant has not started preparing food (status is still pending or confirmed).
  • Once preparation has started, pickup is in progress, or a rider is assigned, cancellation may no longer be available in the app. Contact support if you need help.
  • Repeated misuse of cancellations may lead to account restrictions.

Restaurant rejections & timeouts

  • If a restaurant rejects your order or does not respond within the platform timeout, the order is cancelled automatically.
  • For prepaid orders, a full refund is initiated to your original payment method.

Refunds for online payments

  • Eligible refunds are processed back to the same payment method used at checkout (UPI, card, wallet, etc.) via Razorpay.
  • Refunds usually appear within 5–7 business days depending on your bank or card issuer. Some UPI refunds are faster.
  • If money was deducted but the order failed, the hold is typically released automatically. Contact support with your order ID or payment reference if it does not reverse.

Cash on delivery (COD)

  • COD orders do not require a refund when cancelled before delivery, because payment is collected at the door.
  • If you paid online for a partial amount or tip, only the online portion follows the refund rules above.

Wrong, missing, or quality issues

  • Report issues from Help on the order or message support on WhatsApp with your order number and photos where possible.
  • We review each case with the restaurant. Remedies may include partial or full refunds, credits, or redelivery where operationally feasible.
  • Refunds for quality issues are at Flavours' discretion after investigation.

Non-refundable charges

  • Delivery fees, platform fees, and taxes already incurred for a completed or partially fulfilled order may not be refundable unless required by law or explicitly approved by support.
  • Promotional discounts are not redeemable for cash.

Related policies

See also our Terms of Service and Delivery Policy.

Contact

Need help with a refund? Email flavourssupport@gmail.com or reach us on WhatsApp from the app.