Legal

Partner Terms

Last updated: 27 July 2026. For restaurants and delivery partners on Flavours.

Who this applies to

These Partner Terms govern restaurants, cloud kitchens, and delivery partners who use Flavours partner apps or are onboarded to the platform.
By registering, applying, or continuing to use partner tools, you agree to these terms and our Privacy Policy.

You must hold valid licences required by law, including FSSAI registration or licence for food businesses in India.
Provide accurate menu, pricing, allergen, and veg/non-veg information. You are responsible for food quality, hygiene, and lawful preparation.
Accept or reject orders promptly. Repeated avoidable rejections or excessive delays may affect visibility or partnership status.
GSTIN and tax invoices must be issued where applicable per Indian law. Flavours may display your GSTIN/FSSAI on customer receipts.

You must hold a valid driving licence and vehicle documents as required for your vehicle type, and follow all traffic laws.
Maintain professional conduct with customers and restaurant staff. Do not tamper with orders or misuse customer contact details.
Use the partner app honestly for availability, location, and delivery confirmation (including OTP where required).
You are an independent service provider, not an employee of Flavours, unless a separate written agreement states otherwise.

Before activation or payouts, we may collect and verify: FSSAI, PAN, GSTIN (if applicable), bank account details, cancelled cheque or bank proof, identity and address proof, and vehicle documents for riders.
Providing false or expired documents is grounds for suspension or termination.
Document verification may be completed via admin review, WhatsApp, or in-app uploads as we roll out self-serve onboarding.

Restaurant payouts are based on delivered and eligible orders per the platform settlement schedule, minus agreed commission and adjustments.
Rider earnings depend on completed deliveries, incentives, tips, and COD cash settlement rules shown in the rider app.
Payouts require valid bank details. Flavours is not responsible for delays caused by incorrect banking information.

We may suspend or remove partners for fraud, safety issues, repeated customer complaints, legal non-compliance, or breach of these terms.
You may stop using the platform by contacting support and settling any outstanding balances.

Restaurants are primarily liable for the food they prepare. Riders are responsible for safe transport from pickup to handover.
To the extent permitted by law, Flavours' liability to partners is limited to fees paid to the platform in the prior month for the specific dispute.

Customer-facing Terms of Service and Privacy Policy also apply where relevant to data and marketplace use.